New interactive technology eHelp Live (www.ehelp.ru) is a way to humanize the web site. It is a software platform that allows to provide personal on-line assistance to the visitors of the web site or consumers of the web-enabled services via text-based chat. By clicking on a button or link on the web site page customers get live, human assistance from a special service personnel.
EHelp Live will be effective to use in the libraries. Students can ask a librarian a question on a particular topic in on-line mode via the Internet. In the world of technological innovation, libraries' telecom service materializes a long-standing dream: to bring the library to the patron and visitors.
EHelp Live allows the visitors to speak to a live travel agent on-line and get all the answers to their questions. Using live assistant through Internet they can plan cruises, make air, car and hotel reservations, take a tour to the museum or exhibition in the comfortable home via their own computer.
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